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Excellent service is the process by which Bell delivers its products or services that allows the customer to access them in the most efficient, fair, cost effective and pleasurable manner possible.
Bell is constantly looking for better ways to serve customers’ demands. For further information please have a look at our support services and do not hesitate to contact us.
For contact or more information:
info.marketing@bell-europe.com
Bell Flavors & Fragrances - Your competitive advantage
Bell’s Marketing Team offers global knowledge about FMCG markets, products, flavour and fragrance trends as well as knowledge about consumer behaviour and lifestyle trends worldwide due to our global database and information pool.
International Market Research and Trend Presentations
We build a picture of general trends using our global network, several databases from commercial suppliers, the internet, technical press, media, trade shows, supermar-kets and government statistics. With facts about market size, volume, structure, saturation, leader and growth we are able to develop products that are up to date and meet todays trends.
Product presentations
As additional information to our customised flavour and fragrance presentations we offer facts about products, new and future developments, packaging and price, ingredients and other specific additives.
Organisation of Trade Shows
Bell’s Marketing organises and realises international exhibition and congress attendance, e.g. Food Ingredients Europe, Ingredients Russia, Food Industry Minsk, In-Cosmetics, BeautyWorld Middle East and the World Perfumery Congress.
At these trade shows Bell provides technical support, information, new trends and personal contact with our company. Please visit us!
Organisation of Workshops and Seminars
Bell offers seminars and workshops which are mostly tailor-made for customers´ interest. Examples include: Flavour Workshops, Fragrance Workshops and Product Workshops (depending on customer wishes). Here we give customers the opportunity to have a look "behind the scenes" and to experience our daily work.
Analyse Market Samples and Bell Products
For product evaluation Bell’s Marketing Department analyses finished market products in different segments regarding pricing, packaging, positioning and distribution. With this information Bell is able to develop new concepts that meet current market trends.
For contact or more information:
info.marketing@bell-europe.com
The Regulatory Affairs department at Bell ensures that all products and raw materials fulfil the applicable judicial regulations, recommendations of industrial associations and specific customer needs. Close cooperation with different industry and government associations insure a timely implementation of all requirements set by European and National authorities.
These requirements include:
For more information please contact:
www.reach-helpdesk.de
The research and development department at Bell is also characterised by excellent application technology. Whether for products incorporating a flavour or fragrance system – Bell’s technicians can advise on a variety of applications. Application specialists also test our flavour and fragrance systems for stability and shelf life in various consumer products.
The major task consists of developing new application concepts for our customers.
The Analytic Department at Bell is provided with modern instrumental equipment (GC, GC-MS) as well as an extensive know-how in evaluation of essential oils, flavours, perfume compositions and ingredient specialities. We implemented new analytical techniques that has been developed and tested in a close collaboration with university research institutes and equipment manufacturers.
The product security and product quality have top priority. An extensive quality control- and risk management system guarantees that raw materials of the highest quality will be used in our final products.
Since 1995, Bell has been certified with ISO 9001. In 2004, Bell installed the HACCP System, which is part of our ISO auditing as well.
The standard for food safety, the FSSC 22000, is confirmed since 2011 and approved by the GFSI.
Additionally in 2013, Bell got certified the feed safety standard, the FAMI-QS.
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| ISO 9001 Certificate | HACCP Certificate |
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| FSSC 22000 Certificate | FAMI-QS Certificate |
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| Bio-Certificate |
Download our QM-Brochure here:
Bell offers excellent service through its customer service team. They not only accept and action orders but provide information and assistance in several languages. Bell’s customer service team accompanies you before, during and after your purchase. If you are having difficulties finding answers to your questions or need more information, our customer service representatives are available to help.
Bell offers you assistance concerning the following issues:
For contact or more information: